We are sorry that you are experiencing troubles with your member web site. Often times, there is a simple solution to the problem you are experiencing. Please see if the problem you are experiencing is listed below.

  1. I can't sign in.
  2. I don't know my username or password.
  3. When trying to reset my password, I receive an error message.
  4. I am not receiving the Password Reset link in my email inbox.
  5. The site is displaying improperly (i.e. things look out of place).

I can't sign in.

If you are having trouble signing in, please be sure that you are using the correct username and password. Your username is your Member Number (ex. 1234). If you are not the primary member (the first person listed on the membership application), please be sure you are including your Member Number suffix (ex. 1234A). If you have never signed in before, your password is still the default password assigned to you; your last name, all lowercase, no spaces or apostrophes. If you have signed in before, you may be using an incorrect password. In any event, if you can't sign in, you may at any time change your password by completing the Forgot Password process.

Please be sure caps lock is not on. Passwords are case sensitive and if caps lock is engaged, your signin attempts will fail. As an example, with caps lock on you may think you are typing "password", but you are typing "PASSWORD". How do I know if caps lock is on?

I don't know my username or password.

Your username is your Member Number (ex. 1234). If you are not the primary member (the first person listed on the membership application), please be sure you are including your Member Number suffix (ex. 1234A). If you have never signed in before, your password is still the default password assigned to you; your last name, all lowercase, no spaces or apostrophes.

If you have signed in before and don't know your password, you may reset it by completing the Forgot Password process.

When trying to reset my password, I receive an error message.

If you receive an error message like "Sorry, (your member number) is not recognized as a user name or an e-mail address.", please be sure you typed your member number correctly (ex. 1234 or 1234A). If you are certain that the number you are typing is correct, please contact Membership at (706)467-1520 or membership@reynoldsplantation.com so that they may verify you have an account to access the Member web site.

I am not receiving the Password Reset link in my email inbox.

As many things affect the delivery time of email from a server to an inbox, the email can take anywhere from 10 seconds to an hour to reach your email inbox. It is typical for the email to take a few minutes to reach your inbox. If after a few hours the email is not in your inbox, please be sure that your are checking the inbox for the email address used in your Member web site account. Often times, individuals will begin using a new email account but forget to update the email address in their Member web site account. If you no longer have access to the email address associated with your Member web site account, please email us so that we may update your email address to one you currently use.

The site is displaying improperly (i.e. things look out of place).

Say you want to remodel your bathroom or kitchen. You can go to a home store, find some fixtures and appliances and, for the most part, feel comfortable that when these items arrive at your home they will fit where you want them. Electrical appliances will use a standard plug that fits into a standard outlet. Plumbing connections will be straight forward. And, the way you use these appliances will also be familiar. You know the stove and oven are for cooking, the fridge is for keeping things cold, and so on. These same principles have been used in defining standards for web sites by the The World Wide Web Consortium. Expert web designers know how a web site should be constructed and good web browsers do their part to respect how this carefully crafted design should be displayed. Most newer web browsers will respect these standards and display a web site as the web designer intended.

Your Member web site is designed with these web standards to ensure it will display correctly in any modern web browser on any operating system. However, some web browsers simply don't respect the standards set forth and web designers must resort to "work around" programming or alternative design. Microsoft Internet Explorer (IE, for short) is one of the offending web browsers. IE6 is by far the worst with very little respect for web standards. Therefor, we do not suport IE6 in any way. While the Member website may look and function "OK" in IE6, for the most part, there are certain aspects of the site that are unacceptable in IE6. Microsoft took many great strides with IE7. And IE8 is their best effort (not great, but best so far) in terms of respecting web standards. There are many better alternatives listed blow.

Even when using one of the supported browsers listed below, there are certain things that can affect the way the site is displayed. Things such as screen resolution, accessibility settings, browser features and so on. Here is a list of what we support. We have tested the web site with all possible combinations of the supported specifications below.1

Operating Systems How do I identify which operating system I am using?

  • Windows XP
  • Windows Vista
  • Windows 7
  • Mac OS X Tiger (10.4)
  • Mac OS X Leopard (10.5)
  • Mac OS X Snow Leopard (10.6)
  • Unix/Linux

Web Browsers How do I identify which web browser I am using?

Screen Resolutions How do I identify my screen resolution?

  • 1024 x 768 or greater

Browser Features How do I identify my browser features?

  • Javascript: Enabled
  • Style Sheets: Enabled
  • Cookies: Enabled

So, what are you using to visit the member web site?

Identifying your operating system.
Which of the images below best depicts a portion of your screen?

  • Do you see this in the bottom left corner of your screen? If so, you are most likely using Windows XP. To get specific information about your system, click on the "Start Menu" button, click "Control Panel", click "System". Choose the "General" tab. You will see specific Operating System information on this panel.
  • Do you see this in the bottom left corner of your screen? If so, you are most likely using Windows Vista. To get specific information about your system, click on the "Start Menu" (Windows icon) button, click "Control Panel", click "System and Security", click "System". You will see specific Operating System information on this panel in the "Windows edition" section.
  • Do you see this in the bottom left corner of your screen? If so, you are most likely using Windows 7. To get specific information about your system, click on the "Start Menu" (Windows icon) button, click "Control Panel", click "System and Security", click "System". You will see specific Operating System information on this panel in the "Windows edition" section.
  • Do you see this in the top left corner of your screen? If so, you are using Mac OS X. To get specific information about your system, click the Apple icon and choose "About This Mac".
  • If none of the above represent your operating system, you may be using an unsupported operating system (i.e Windows 95, Windows ME, Mac OS 9, etc.). Or you may be using a flavor of Unix or Linux which is supported. Due to the wide variations of "look and feel" for Unix/Linux, we can't possibly show all representations of those operating systems. Unix and Linux are generally for power users so, chances are, you don't need our help identifying your OS anyway.

Identifying your web browser.
Which of the images below best depicts the icon you click on to start your web browser? If you didn't click on an icon to start your web browser, which icon do you see in the Task Bar (in Windows) or active in the Dock (in Mac OS X)?

  •  This is Firefox. To learn which version you are using in Windows, in the Firefox window, go to the Help menu and choose "About Mozilla Firefox". In Mac OS X, go to the "Firefox" menu and choose "About Mozilla Firefox".
  • This is Safari. To learn which version you are using in Windows, in the Safari window, go to the Help menu and choose "About Safari". In Mac OS X, go to the "Safari" menu and choose "About Safari".
  • This is Internet Explorer. To learn which version you are using (Windows only), in the Internet Explorer window, go to the Help menu and choose "About Internet Explorer".
  • This is Google Chrome. To learn which version you are using in Windows, in the Chrome window, click the "Wrench" icon and choose "About Google Chrome". In Mac OS X, go to the "Chrome" menu and choose "About Chrome".
  • This is Opera. To learn which version you are using in Windows, in the Opera window, go to the Help menu and choose "About Safari". In Mac OS X, go to the "Opera" menu and choose "About Opera".
  • This is Camino. To learn which version you are using (Mac Only), go to the "Camino" menu and choose "About Camino".
  • This is Konqueror. You are using Linux, so I'm sure you don't need our help ;)

Identifying your browser settings.

Due to array of browsers we support, we can't possibly list the steps for all browsers and versions here. After you have successfully identified your browser, please consult your browser's Help section to learn how to configure these settings:

  • Javascript: Enabled
  • Style Sheets: Enabled
  • Cookies: Enabled

Identifying your screen resolution

  • In Windows XP, you may "right click" on the Desktop and choose "Properties". In the window that appears, click the "Settings" tab. You will see your current screen resolution and have the option to adjust it with a slider.
  • In Windows Vista and Windows 7, you may "right click" on the Desktop and choose "Screen Resolution". In the window that appears, you will see your current screen resolution (in the drop down menu) and have the option to adjust it with a slider.
  • In Mac OS X, go to System Preferences (either from the Dock icon or Apple menu) and choose "Displays". You will see your current screen resolution selected from a list of available resolutions.
  • Click here if you are not sure which operating system you are using.

Identifying caps lock

On most keyboards, "caps lock" is on the leftmost side in or near the middle row of keys. If "caps lock" is engaged, a small green light will be illuminated on the key.

 

 

 

1 We fully support the member web site (herein referred to as "site" or "the site") and provide support exclusivley, with regard to the site code, design, layout, features, tools, user accounts, and content. We do not provide support for personal computers, hardware, software, or settings regardless of whether said items are listed in the supported operating systems, browsers, browser settings, or system configurations. All supported operating systems, browsers, browser settings, and system connfigurations are offered as tested and accepted environments for which we claim the site displays and functions as intended. This page offers information and links to software and settings as a convenience to you so that you may audit and/or configure your personal computer and software as you see fit for using the site at it's full, intended potential. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply endorsement, recommendation, or favoring by Reynolds Plantation IT. If assistance is needed with regard to operating system, software, or configuration, we recommend you contact the manufacturer of the operating system or software you need assistance with.